System Status Page
All Systems Operational

About This Site

Welcome to the CloudSurgard status page. Here you will find real-time information about status of our services

Bienvenido a la página de estado de CloudSurgard. Aquí encontrará información en tiempo real sobre el estado de nuestros servicios

Automation Processing Pipeline ? Operational
90 days ago
100.0 % uptime
Today
Management Portal Availability ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 2, 2022

No incidents reported today.

Dec 1, 2022

No incidents reported.

Nov 30, 2022

No incidents reported.

Nov 29, 2022
Resolved - Delay resolved after eliminating lock, all messages delivered, performance back to normal
Nov 29, 15:02 CET
Identified - Multiple processed scaling up and hitting database lock.
Nov 29, 15:01 CET
Investigating - Some signals experienced delay on arrival to CRA
Nov 29, 14:23 CET
Nov 28, 2022
Postmortem - Read details
Nov 28, 21:00 CET
Resolved - On November 28, 2022 at 07:35 CET, a delay began to occur in the delivery of a percentage of the signals to the alarm centers.

This fact does not trigger customer alerts since there is no accumulation of signals in the queues of the alarm centers.

No signals have been lost, but a percentage of them have suffered a delay in delivery and a smaller percentage have suffered a delay of more than 30 minutes.

Incident resolved, tickets and metrics has been posted to avoid same issue on the future

Nov 28, 08:30 CET
Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022
Completed - The scheduled maintenance has been completed.
Nov 22, 11:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 09:00 CET
Update - Moved to 22th Now. / Retrasado hasta 22 de Noviembre
Nov 16, 09:35 CET
Scheduled - G3 update

A new version of the CloudSurgard signal decoding system and automation management process will be uploaded to production.

The commissioning process will be gradual and will affect all signals and connection points.

No downtime is expected, or delay in the arrival of signals, or drop in connection tunnels.

This new version adds many improvements in the management of protocols, especially the oldest ones of pulses, and improves the detection of panels with incorrect DTMF. It also adds the reception in CFSK protocol and eliminates some problems in the configuration of receivers.

If you encounter any issues at the end of this maintenance window, please contact CloudSurgard support.

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Actualización G3

Se procederá a subir a producción una nueva versión del sistema de decodificación de señales y el proceso de gestión de automations de CloudSurgard.

El proceso de puesta en marcha será gradual y afectará a todos las señales y puntos de conexión.

No se espera ningún tiempo de caida, ni retardo en la llegada de señales, ni caída de los túneles de conexión.

Esta nueva versión añade muchas mejoras en la gestión de protocolos especialmente los más antiguos de pulsos y mejora la detección en paneles con DTMF incorrectos. También añade la recepción en protocolo CFSK y elimina algunos problemas en la configuración de receptoras.

Si encuentra algún incidente al terminar esta ventana de mantenimiento, por favor, contacte con el soporte de CloudSurgard.

Nov 14, 16:57 CET
Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022

No incidents reported.